Wednesday, July 22, 2009

"Fixing" the Army

It's been a fun month or so here in Kandahar since my last post. July is the hottest month of the summer and the heat effects everything. The overall climate here is similar to Las Vegas or Phoenix, but with one major difference - Electricity. Stable, reliable electricity.

The trend in America (and also the NATO countries) since the Wall came down has been to downsize the militaries - cut the nonessential functions and create the "leaner, meaner" military that can deploy anywhere on a moments notice. This we have done, but in the process have created something we didn't anticipate - a bonanza for contractors and suppliers.

Armies used to be huge - they were designed to be entirely self sufficient in hostile territory. There were entire units dedicated to such seemingly non-military and mundane things as Power Generation, Laundry and Bath Services, and Pipleline Installation and Operations. Yet, when operating in the field, these units became indispensible to support the soldiers. But huge Armies are hard to move and very expensive to maintain in peacetime. Once the Wall came down, we decided that we didn't need these "luxuries" and, in keeping with the corporate strategy du jour, downsized them and outsourced them. However, in using this corporate model, we have become dependent on the contractors to literally keep us running. Let's look at electricity as an example.

In America, we take electricity almost completely for granted. It is almost always there, and when its not, there's normally a good reason. It is also stable - we know that when we plug something into a wall socket that the current will be 110 volts - not 175 or 39 or 500. Here, it is neither omnipresent nor is it stable. The most stable power source here is generators (yes, I'm ranting on generators again, sorry - big part of my life here). Yet generators are mere machines, and like most machines, need maintenance.

Generators are probably the most critical item in the Coalition's effort here in Afghanistan. Grid power is, at best, unreliable in most parts of the country, if it is available at all. Here, in Kandahar City, grid power is on for maybe 18 hours out of every 48. When it is on, it is very "dirty", with spikes and drops - both of which are damaging to anything depending on it. Voltage regulators and surge supressors are essential, as are Uninterrupted Power Supplies to keep things going through the spikes and drops, and outright outages. So much of our effort depends on technology that is electrically driven that I do not believe I am reaching too far with my first sentance of the paragraph. Simply put, without generators, we fail.

Unfortunately, in our quest to downsize and streamline, we have lost much of the inherent capacity we once had to maintain our generators. Every unit used to have Generator Mechanics on its manning roster - no more. The tactical generators have been simplified, "soldier-proofed", and the maintenance has been shifted to a much higher echelon, with the result that the Generator Mechanic positions were consolidated, downsized, streamlined, and, for the most part, eliminated. Most of the time, however, we are not using tactical generators though - we are using commercial grade generators just like the ones you see at construction sites or next to critical facilities. This is where the lack of mechanics hits hard - we expect that since we can outsource the generators, we can outsource the maintenance too.

I'm sure this made perfect sense to guys like Rumsfeld. No need to carry these "non-essential" functions when they could be outsourced. This was how we made the Army "leaner". And it wasn't just Generator Mechanics, but Cooks, and Electricians and Plumbers and a myriad of other specialties that don't make much sense in a garrison army in the US, but make a huge difference in the field.

In the US, if something like a generator fails, one simply opens the telephone book, looks under "generator" and starts calling until a satisfactory deal can be arranged. The odds are generally better than even that the work will be completed competently and things will be back to normal very quickly. In my house recently the main spring on my garage door failed. Within 48 hours my wife was able to contact a reliable contractor who replaced the spring, checked the rest of the operating mechanism and offered a warranty on the work for a reasonable price.

Here, the first challenge is that there is no telephone book. You might try an internet search, as some firms have found the web, but if your generator is out, you may not have power, so that is not a guaranteed method. The solution here is to have a "fixer". A fixer is a guy who knows everyone, or at least convinces you that he knows everyone. You tell him the problem, he contacts someone (most likely a relative) who has some knowledge ("some" being very relative) of the problem who will come fix it for you. There is no certifications, no guarantees that the guy who shows up has ever even seen your particular type of generator - his experience may be on repairing bus engines, but they are both diesel and that is close enough... for them. Oh, and the fixer gets a cut off the top - probably from both sides.

The "mechanic" who shows up (or the electrician or any other "professional") may or may not have tools, most likely will not have basic parts like filters or fluids. You must supply these or pay an extra arm and/or leg to have them get them. They, more often than not, know where to get them while you do not. They always say that they are going to "the bazaar" to get things - I wish I could go see this bazaar - we've had them get everything from folding chairs to 200 amp main circuit breakers to wireless routers to the aforementioned generator filters. I figure it must make Costco look like a poor imitation. In reality, it's just a matter of knowing who to talk to and negotiating a price. The mechanic will generally tear into whatever the problem is, creating a pile of nuts and bolts and miscellaneous pieces until the unit is completely non-functional. Then he will announce that he does not have a requried part, tool, or capability and must go back to the shop. Once he returns, most likely the next day, he will masterfully put everything back together again and announce that it is now fixed. Sometimes it is, sometimes it's not, but that will just mean another service call for him, for now he has established a relationship both with you and your fixer.

The result is that both the US Army and our Afghan allies are now dependent on these maintenance services. We do not have the personnel with the expertise to train the Afghans, and they do not have dedicated Generator Mechanics on their manning documents (because they copied ours) so they fall into the same cycle/trap. The end result is that lots of money ends up changing hands to ensure that the generators (and the plumbing, wiring, HVAC, etc) keep working - with less than optimum results. I have to wonder if it wouldn't be cheaper to add a Generator Mechanic, an Electrician, and a Plumber to every units manning document - but that would go against the leaner Army. Oh well.

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